Refund policy

Last updated: November 11, 2026

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for the item and any return mail fees. For non-damaged returns, return shipping is paid by the customer.

Damages and issues

Please inspect your order when you receive it. If an item arrives damaged or broken, contact us at support@celadonware.com with photos within 7 days of delivery for a replacement or refund. We may ask for information about the issue or photos of the received item.

Exceptions and non-returnable items

Some items may be non-returnable as stated by us or applicable law.

We will apply these special rules if an item you purchased has return restrictions.

Exchanges

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, your refund will be issued to the original payment method within 5-10 business days after we receive your return.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

Please review our list of exceptions for items that may not be returned or refunded.

This policy does not limit any rights you may have under applicable consumer protection laws, including any right to cancel under applicable law.