Shipping policy
Last updated: November 11, 2026
Thank you for shopping with CELADONWARE. This policy explains how we ship your order, what it costs, and what to expect after you buy. We sell handmade Jingdezhen porcelain and ship worldwide.
Order Processing
Except as otherwise stated on our website, orders are dispatched within 3-5 business days. Because each piece is handmade, some pieces may take longer to prepare, and the product page states the lead time for those pieces.
Orders placed after noon or on weekends and holidays may begin processing the next business day.
You'll receive a confirmation email with tracking as soon as your order ships. Tracking is provided when the order ships.
Shipping Methods & Delivery Times
Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and vary by destination. International delivery typically takes 7-21 business days. Delivery times may vary based on your location, order contents, and carrier delays.
Shipping costs
Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link. Tracking is provided when the order ships.
Shipping destinations
We ship worldwide. International orders may be subject to customs duties, import taxes, fees, and customs delays. Customers are responsible for any import duties or taxes in their country.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct your address before your order ships. We are not responsible for orders shipped to an incorrect address provided at checkout.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier. Please allow reasonable time for the carrier to investigate before we can offer a replacement or refund.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it has shipped we cannot make changes.
Questions?
Contact our team at support@celadonware.com or use the contact details in our contact information policy.